1/28/2024 0 Comments Dragon audit walkthrough![]() Even the finest companies have blind spots, and the auditor should find these and point them out. I won’t go on at length, but it obviously goes against the principle of objectivity. In my professional opinion, this is just wrong. On the other hand, if there are serious quality problems visible to customers, auditors are told to “take no prisoners” and write up every last issue however minor. In reality this means ignoring minor problems (such as a document slightly out of date)… and offering verbal feedback to fix the concern without a formal nonconformity being written. If things are going well they should practice “value added auditing”. In IATF 16949, auditors have been asked to review these items and select a mode for the audit. (Exception: the review of previous noncompliances is sometimes done at different points.) They set the tone for the rest of the audit, so getting the “music” right is important. These five items are audited every audit, always at the start of the audit. And count on auditors to look critically at corrective actions for customer concerns. In particular, the corrective actions for any noncompliances from the previous third party audit will always be checked. I would often present key documents like the management review corrective actions, internal audits, and customer scorecards. As a contractor/ consultant, I sometimes served as a “management rep for hire”, and took the lead spokesperson role. In years past we used the term “management representative”, meaning the management team member most responsible for the quality system. The three roles, in the ideal situation:įirst, as company quality leader. But, the soft skills are critical too because this is a human effort, depending on communication, perception and relationships. ![]() I assume that you are already knowledgeable about the hard technical skills for your area… though this can be complex, and maybe never “mastered”. They have different goals and require different “soft skills”. In reflecting, I think of at least 3 distinct roles for the guide. So I think I should have some things to pass on… here we go! Those are just the ones where I was an auditee… doesn’t count another 300-500 days where I was a second or third party auditor, auditing suppliers. ![]() The number is surely well over 400 days worth over the past thirty years, at over 100 different company sites. I long ago lost count of the total number of audits I’ve participated in. But what is the role of the guide in order to get a satisfactory result for all involved? Brad has been involved in many audits on both sides of the table, and he is sharing excellent advice here. The auditor will arrive and you are advised to have a ‘guide’ help them around the facility and the different processes. Note from Renaud: Let’s say your factory is undergoing a quality audit requested by your customer. Guest post by Brad Pritts – a followup to How To Prepare For A Factory Audit?
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